Customer Information

Your Account

Your Details

You can view and change your contact details at any time. Modify your details on the My Details page.

Change your password

We recommend that you change your password occasionally to maximise your security. Go to the Change My Password page to modify your password.


Purchases, Delivery and Returns

Your Shopping Cart

Your shopping cart contains any items you have ordered but not yet paid for at the checkout. Go to the View Cart page to see your shopping cart contents.

Your Order Status

Are you wondering about your order? With a customer account you can view the status of orders placed with us. Go to the My Orders page to see your current and previous orders.

Returns

Did you receive something that is not quite right? Read our Returns Policy.


Security and Privacy

Credit Card Processing

Organised Beauty Co use the SecurePay credit card payment gateway to securely process online credit card payments.

SecurePay’s Payment Servers take advantage of Firewall protection and IP restriction, limiting server access only to trusted parties.

Transaction data, including customer credit card details, sent between SecurePay clients and the SecurePay Payment System is encrypted using 2048-bit PKI encryption, which is considered realistically unbreakable.

Secure data entered into the SecurePay website is also encrypted using a 256-bit SSL certificate.

Customers’ credit card numbers are never openly stored within the SecurePay System. Transaction data is stored with a truncated PAN – an abbreviated version of the credit card number – so that merchants can still distinguish transactions, while full credit card details are never stored.

In the case of Periodic Payments, where a customer’s credit card number must be stored, the PAN is encrypted using SecurePay’s strong encryption methods and stored as a binary string, ensuring protection. This encrypted number can only be decrypted by SecurePay’s software and is never disclosed, even to system operators.

SecurePay ensures merchants’ and their customers’ security using only the latest and strongest measures available. Research and development in this area is continuous to keep SecurePay’s Payment System up-to-date and truly secure.

Privacy Policy

Find out what information we gather and how we use it. Read our Privacy Policy.


Currency

Currency Conversion

Our website retail prices are denominated in Australian dollars. If you purchase in a different currency we offer a price conversion option which shows an estimated price of our products and charges in your local currency. The actual charge will be calculated by your credit card issuer based on their conversion of the Australian dollar price when your credit card is charged.

Organised Beauty Co has no control over, and makes no warranty related to, the currency conversion used by the issuer of your credit card.


Tax

Australian Goods and Services Tax (GST)

Organised Beauty Co does not charge 10% GST on any goods purchased and delivered within Australia as it is not obligated to at this time.

GST on Orders Delivered Overseas

The 10% GST is automatically removed from the purchase price of your goods when an international delivery address is selected. Therefore GST is not charged on goods purchased and delivered to countries other than Australia. International customers should note that all charges related to duties and taxes in the country of destination are the responsibility of the purchaser.